Privacy & Security

Privacy Policy — basa27 is committed to protecting your personal information

Your personal data matters greatly to us. Basa27 protects your privacy in accordance with the highest security standards. Read this privacy policy to learn how we manage your information.

Last updated: January 2026 SSL secured
Our core commitments
  • Your data is not sold to third parties
  • 128-bit SSL encryption active
  • You have the right to access and delete your data
  • Regular security audits are conducted
  • GDPR standards followed
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Section 01
Introduction & Applicability

Basa27's privacy policy explains how we collect your personal data, why we collect it, and how we keep it secure. This policy applies to our website, mobile app, and all services.

By registering or using Basa27, you are considered to have agreed to this privacy policy. We encourage you to read it carefully before registering.

Basa27 complies with international data protection laws and GDPR guidelines. Our privacy policy is reviewed regularly and updated as needed.

This privacy policy is written in English so every user can understand it with ease. In case of any ambiguity, the English version will prevail.

Section 02
What data we collect

Basa27 only collects information that is essential to delivering the best service to you. We avoid collecting any unnecessary data.

Type of Data Example Reason for collection
Identity Information Name, date of birth, national ID number Account verification and age confirmation
Contact Information Mobile number, email address Account registration and communication
Financial information Mobile banking number, transaction history Deposit & Withdrawal Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Usage Data Game history, betting records, login times Service Improvement & Personalization
Location data Country, city (general level) Geo-restriction Enforcement

Basa27 never stores your full bank account number, credit card number, or PIN. Payment information is always kept in encrypted form.

Section 03
How your data is used

Collected data is used strictly for its intended purpose. basa27 never uses your information beyond what has been explicitly authorized.

  • For account creation and identity verification
  • To process deposits, withdrawals, and other financial transactions
  • To provide customer service and support
  • To send relevant promotions and bonus offers (subject to your consent)
  • To maintain platform security and prevent fraud
  • To fulfill legal obligations
  • To improve service quality and enhance the user experience
  • Selling data to third parties for advertising — this is never done
  • No marketing messages sent without consent

You can opt out of promotional communications at any time. Simply contact our support team and the request will be actioned immediately.

Section 04
Data Sharing & Third Parties

Basa27 does not sell your personal data to any third parties. However, limited information may be shared in certain specific circumstances.

  • Payment Processors: With bKash, Nagad, and Rocket solely for transaction processing
  • KYC verification service: With approved providers for identity verification
  • Law enforcement agencies: In cases of court orders or legal obligations
  • Fraud Prevention: To relevant authorities in investigations of money laundering or fraud
  • No data is shared with advertisers or marketing agencies
  • Data is not shared with other gaming platforms

All third parties with whom data is shared are contractually bound to uphold our privacy standards. They may only use the data for the specified purposes.

Section 05
Data Protection Measures

Basa27 uses industry-leading security technology to protect your privacy. Our security infrastructure is continuously upgraded.

SSL/TLS encryption

All data transfers are secured with 128-bit SSL encryption.

Secure Servers

Our servers are monitored 24/7 and undergo regular security audits.

Two-Step Verification

Secure your account further with Two-Factor Authentication (2FA).

Regular Audits

Independent third-party security audits are conducted on a regular basis.

If suspicious login activity or unusual account behavior is detected, we automatically alert you and take steps to secure your account.

Section 06
Cookies and tracking technologies

Basa27 uses cookies and similar technologies to enhance user experience and ensure platform functionality. Cookies are small text files stored on your device.

  • Essential cookies: Essential for login sessions and security — cannot be disabled
  • Functional cookies: To remember your preferences and language settings
  • Analytics Cookies: For collecting anonymous site usage statistics
  • Performance Cookies: To monitor page loading speed and overall performance

You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

Basa27 does not use cross-site tracking cookies. Our cookies are strictly limited to the Basa27 domain.

Section 07
Your privacy rights

Basa27 believes every user should have full control over their own data. That is why we provide you with the following rights.

1
Right to Access Your Data
You can request to know what information we hold about you.
2
Right to rectification
You may request correction of any inaccurate or outdated information.
3
Right to Erasure
You may request deletion of your data once specific conditions are met.
4
Right to Restrict Processing
You may request that data processing be restricted under certain circumstances.
5
Right to Data Portability
You can request your data in a structured format.
6
Right to object
You may object to the use of your data for specific purposes.

To exercise these rights, contact our support team. We will respond to your request within 30 business days.

Section 08
Data Retention Period

Basa27 does not retain your data longer than necessary. Retention periods are determined based on the type of information.

  • Active account data: Retained while the account is active
  • Financial transaction records: Retained for up to 7 years for legal requirements
  • KYC documents: May be retained for up to 5 years after account closure
  • Gaming history: Full history for active accounts; 2 years after closure
  • Cookie data: Up to 12 months, then automatically deleted

Once the retention period expires, data is securely deleted or fully anonymized. Certain data may need to be retained longer if required by legal obligations.

Section 09
Minor protection

Basa27 strictly does not provide services to anyone under 18. Our platform is exclusively for adults.

  • No data is collected from individuals under the age of 18
  • Minors are not permitted to create accounts
  • National ID is verified for age verification purposes
  • Suspicious accounts are suspended immediately

If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

Section 10
Privacy Policy Updates

Basa27 may update this privacy policy as needed. The revised version will be published on this page after any changes.

  • Notifications will be sent to your registered number before any significant changes
  • The date of any changes will be noted at the top of the page
  • Continued use of the service after changes are made will be considered acceptance of the updated policy
  • Previous versions will be provided upon request

We recommend reviewing this page regularly. Keeping your contact details up to date ensures you receive important notifications on time.

Section 11
Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our data protection team. We are always ready to help.

Email support

[email protected]

Response time

Typically within 24–48 hours, up to a maximum of 30 business days

Our privacy team is active seven days a week. Once we receive your request or complaint, we will send you a confirmation message.

Why Basa27 is trusted

Our privacy protection features

Every piece of your information is protected with the utmost care at Basa27.

End-to-end encryption

All communication between your device and our servers is secured with 128-bit SSL encryption. No third party can access your data.

Two-Factor Authentication

Enable two-factor authentication on your account. In addition to your password, OTP verification is required, making unauthorized access virtually impossible.

Sale of Data Prohibited

Your personal data is never sold to third parties at Basa27. This is a core principle we uphold without exception.

Transparent data use

What we collect and why is disclosed with full transparency. There is no hidden data collection or covert tracking.

Right to Erasure

You can request deletion of your account and data at any time. We will erase all data unless retention is required by law.

24/7 privacy support

Our team is always available to address any privacy concerns you may have. Support is available directly in Bengali.

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Play Safely, Privacy Guaranteed

Your data is fully secure at Basa27. Register today and enjoy gaming on a platform you can trust.

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